Celaton

Intelligent Document Processing Automation Solutions

Celaton applies its Intelligent Process Automation (IPA) technology, inSTREAM™, to deliver end-to-end business Intelligent Document Processing (IDP) including:

• Accounts Payable Automation: The finance operation within a business, especially that of an Accounts Payable (AP) team carries a high level of responsibility to ensure invoices are correct, approved and paid on time.

• Sales Order Processing: Customer Sales orders are critical to both the sustainability and growth of any business. However, manual Sales Order Processing (SOP) can be time-consuming, and error-prone and lead to fulfilment delays, potentially hindering delivery lead times and ultimately leading to poor customer satisfaction.

• Correspondence Automation: Customer Service departments are at the forefront of managing a company’s reputation; yet Customer Service staff are working in a complex, time-sensitive environment, with high volumes and little room for error.

• Delay Repay: inSTREAM for Delay Repay (DR) is one of the leading compensation claims processing and management solutions for Train Operating Companies (TOCs), enabling them to significantly increase efficiencies, reduce cost and deliver an improved DR service to their customers.

• Claims Processing: Crucial to any insurance organisation is its claims handling processes. This process is fundamental to achieving high levels of customer satisfaction and business success. Yet many insurers still rely on time-consuming, labour-intensive, and manual tasks to process claims, leading to delays and sometimes errors.